Hank Lin

Experienced Business Analyst with over 5 years of expertise in digital technologies, platforms and IT industry. Certified Amazon Solutions Architect, skilled in developing business requirements and process models. Strong analytical and communication skills for achieving business goals.

• Conducted business analysis, including market demand, revenue streams, and positioning.
• Evaluated the financial viability of the project, and successfully developed a detailed project proposal.
• The Esports Lounge plan, with a budget over 90,000 AUD, was approved and moved to the next stage.

• Provided insights from industry data, leading to a 7% increase in the potential customer pool.
• Utilized Excel and R for regression analysis, hypothesis testing, and correlation analysis.

• Performed in-depth market research on the adoption and usage of Microsoft 365 across industries.
• Assisted in studies related to digital transformation and improved the company's competitive edge.

• Resolved cross-departmental IT issues and maintained systems, servers, and networks.
• Regularly checked and ensured the functionality of the trading system, achieving 100% uptime, and reduced downtime to less than 4% during the office relocation.
• Developed automated tools using Python and VBA that streamlined complex workflows.

• Resolved hardware and software issues and addressed technical problems effectively.
• Held the National Problem Solving Contest on Internet and performed server and equipment checks.

• Successfully organized and coordinated social events and increased the association's membership.

• Managed the sports department and allocated resources effectively.

• Provided support to event participants and ensured smooth operation of activities.